Andrew

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  • How long does it take for a payment to show up on my account?

    Settlement of a payment made to a MONESQ invoice takes about 48 hrs, or 2 bus days for credit cards, and about 4 settlement days for ACH & echeck.  If you have questions about a specific transactio...

  • Can I cancel my use of MONE$Q at any time?

    Yes, you can cancel at any time. To cancel, send an email to support@monesq.com.Getting ready to deactivate your MONESQ accountBefore canceling your account, we want to make sure you've had the opp...

  • Description of Roles and Access Levels

    MONESQ has 5 pre-defined roles; Account owner, Admin, Budget owner, Card user and Bookkeeper. Users can not edit or delete the pre-defined role but may create as many custom roles as needed.   Own...

  • Generate a Payment Link for your Website

    To generate a payment link to be placed on your website, click on ’Settings’ on the left navigation bar then click on the 'Payment Link' tab     Click on the 'Generate Payment Link' button and the...

  • Manage 3rd party payees

    Manage 3rd party payees with the ability to create, sort, deactivate or delete entries.    From the left navigation bar, select 'Settings' then 'Custom data entries' tab and '3rd party payees' tab....

  • Assign a task to a team member or contact

    Click on the white '+' plus sign to create a new calendar entry Type a name for the task in the 'Subject' line Select a color Click the 'Task' tab Select the date and time for the task. Fill in the...

  • Adding team members

    1. Go to 'Settings' (left navigation menu)  2. Click the ‘Team members’ tab  3. Click '+' to add a team member  4. Enter the team member’s name and email address 5. Enter the team member’s role and...

  • Change calendar view from monthly, weekly or daily.

    Change the viewing format from monthly, weekly or daily.  See tasks, events, and deadlines for the entire month.         Days that have multiple entries will have a subscript to indicate that ther...

  • How long does it take to process an ACH?

    It normally takes 3-4 business days to complete an ACH transaction. If you have questions about a transaction, please reach out to support@monesq.com.

  • Will my ACH be processed on banking holidays?

    Please allow additional processing time for payments on major banking holidays. See table below for holidays observed by Federal Reserve.   Holiday 2022 2023 2024 2025 2026 New Year's Day Ja...